BRANDS WE SUPPLY & SERVICE

What Our Customers Say

Ian Rapson

We were served by Shy on Saturday morning when we were trying to find knobs for a gas hob. She was knowledgeable cheerful, helpful and went out of her way to find us a solution. We couldn't have been happier.

Betty Te Ao

Very happy with Axial. I was able to book a day/time for a serviceman to come look at my washing machine that suited me. Friendly service both over the phone and at my house. Honest and quick repair done (blocked pump @ $125). Thanks Axial 🙂

Ron Turner

Although the product I ordered was out of stock, Tamara kept me up to date with progress until it arrived Thursday 20/3 and was fitted next day - all good. Thank you

Aaron Wongsang

Used chat on web. Got immediate excellent help. Had correct product ordered within minutes. Correct product arrived next day. Too easy 🌞

Will T

Booked service call online. From there my dealings with Axial was exemplary much to the credit of Sunil, the Technician assigned to the service call. Very professional, prompt and best of all fixed the fault. Thanks again and keep up the good work! Cheers.

Jonti Collis

I cannot express enough how good a service Axial is! The staff are very friendly and so helpful, especially since I had no clue about parts for my washing machine. They were able to source the part I needed and saved me so much hassle. 100% would recommend.

SandrineT

I needed a small repair to my stove . I found dealing with their service department excellent..efficient. costs laid out. Tech arrive on time..very pleasant and again, efficient. Would highly recommend.

Irene Apostolides

Even though they were fully booked they made a special effort to come out to our house after hours to check a new fridge that had given up. Got it working, and have arranged to run some diagnostics to see what the problem is.

Andrew Turney

Amazing service - swift response to emails and washer repair solved without fee charged. Unlike other service centres I've used in the past.

Mary Kilmartin

Very pleased with the service guys who came and removed the old 25 year old Dishdrawer from my apartment - extremely difficult to remove and replaced with a new one - also difficult to put in. Very professional and helpful.

Aamie Sae Pritchard

Axial appliances have the best customer service and tend to cater to what I need every time! Always have my requested white appliance parts and provide the assistance with the most positive vibes!

Olivia Hargreaves

Writing a review on behalf of my mother who has just had her oven serviced by Axial and wanted to give a special mention for Riz who has serviced several of her appliances in the past. He was very informative, efficient and gave great suggestions to avoid similar issues arising again in the future, a true display of excellent customer service - Thank you Riz

Linda Moses

Excellent and prompt service from Axial Electrical repairs. My oven fan was fixed within 3 days. Courteous service by administrator and technician. Many thanks

Craig Johnson

I've been using Axial Appliances for more than 20 years. They are reliable and deliver! Their Technicians are extremely good, polite and tend to be on time.

Lance Joyce

Super friendly could try and service staff, analyzed and quoted promptly and a more than reasonable cost ... Will be my first stop next time for sure ...

JaneyJ

Thank you to Brett. Who came later this afternoon it was in heavy traffic in Pakuranga,. I was watching him working which he was really meticulous. Cleaned the unit down. Nothing but good 👍 service. Thank you to Brett.

Graham Marsh

I have been using Axial Appliance and servicing for many years for my Parts. They are very efficient and can supply a braod range of parts for may different appliances, and parts arrive very quickly. Very helpful staff and excellent sevice.

Allan Fitzgerald

We have had an assortment of repairs undertaken by the Axial team, each and every time, we have been pleased with a great positive result. Thank you

Debs Keith

The Axial Team provide a fantastic service, from the customer service team in the office to the technicians that come to your home. They are always friendly, prompt and reliable. I have used them many times and each time they have arrived when they said they would. They always do their best to repair the appliance as best and quickly as they possibly can. I highly recommend them. Thank you Axial Team 🙂

hemi wark

Talked to shy in the parts department over the phone. Very prompt professional and knowledgeable, the part arrived within the hour! Great service highly recommended.

Tower Suite

Chris from Axial is a magician. He has managed to keep my 20-year-old washer/dryer running well past it's use-by date, and is always very reasonable with call out and labour charges. Highly recommended.

Matt Havill

Had a fantastic experience with this company for a front loader washer door seal repair. Had the part in stock - it was replaced and fitted the very next morning after contact. Would highly recommend and I will be using Axial for any future issues that may arise.

siobhan teddy

Service could not have been better or faster. I had the pleasure of dealing with Tamara, she understood what I needed, was helpful and clear with her communication. This made the transaction very simple, she called the supplier, ordered the courier and kept me me fully in the loop. Highly recommend Axial, I would absolutely use in the future. Thanks team 🙂

George Mc Donald

I was searching for a particular light bulb for my refrigerator. When I arrived at the parts centre, I showed the service rep an image of it and she knew immediately where to get it without even checking the system. Needless to say, staff was super friendly. Great service, thanks.

Rita Krishnamurthi

Very clear information on what was needed, how much it would cost and expected complete. Very friendly technician too. Highly recommend!

 - Boby Fong

			Easy to book a service and friendly. The technician came on time and replaced the faulty cook top element. It is all good. 🙂		 - Boby Fong
 - Rosina Graham

			******MORE STARS needed, please! (& am taking a TIPs Jar for this counter! (Altho, I only had HKG$ in wallet this time,,lol!))... I go along here thinking im real CLEVER-SMART, then observe (myself & all the other Saturday morning 'home repairs' customers thru thdopr) how these Staff deal with our most inane descriptions of our - fridge, stove, washers, etc... & realise - they're NEXT-LEVEL! We're in a hurry tget our appliance sorted, they're the epitome of patience, EXCELLENCE. THANK YOU!		 - Rosina Graham
 - Rita Krishnamurthi

			Very clear information on what was needed, how much it would cost and expected complete. Very friendly technician too. Highly recommend!		 - Rita Krishnamurthi