BRANDS WE SUPPLY & SERVICE

I was searching for a particular light bulb for my refrigerator. When I arrived at the parts centre, I showed the service rep an image of it and she knew immediately where to get it without even checking the system. Needless to say, staff was super friendly. Great service, thanks.

Chris replaced the motor module on our F&P washing machine and had it working in 20 mins . Professional , fast , friendly service . I highly recommend Chris and his team for any appliance work . One very happy customer 🙂

Purchased from there website. They had the parts we needed and they were sent out and received in under 24 hours. Great work! Thank you!

I do maintenance work for several childcare centres and can always trust that Axial have the parts I need in stock. Great range of products too - one stop shop for appliance parts

Great service over the phone from Ray. He worked out exactly which parts I needed and ordered them and they arrived in promptly. Thanks!

******MORE STARS needed, please! (& am taking a TIPs Jar for this counter! (Altho, I only had HKG$ in wallet this time,,lol!))... I go along here thinking im real CLEVER-SMART, then observe (myself & all the other Saturday morning 'home repairs' customers thru thdopr) how these Staff deal with our most inane descriptions of our - fridge, stove, washers, etc... & realise - they're NEXT-LEVEL! We're in a hurry tget our appliance sorted, they're the epitome of patience, EXCELLENCE. THANK YOU!

Booked service call online. From there my dealings with Axial was exemplary much to the credit of Sunil, the Technician assigned to the service call. Very professional, prompt and best of all fixed the fault. Thanks again and keep up the good work! Cheers.

Tamara from customer service was great she went out of her way to help me with my issue. Tamara went the extra mile I felt very grateful and relieved. Thank you very much!!

Really appreciate that they were able to advise how to fix my washing machine issue over email. Otherwise I would have paid heaps of money just for someone to point out a user error. Great customer care!!

Even though they were fully booked they made a special effort to come out to our house after hours to check a new fridge that had given up. Got it working, and have arranged to run some diagnostics to see what the problem is.

Thank you to Robbie from Axial Appliance Servicing who just came and changed the gasket on our washing machine! Also, the customer service team who was easy to communicate with and the price charged was exactly what was quoted. Overall, I’m just glad to have a washing machine that is not mouldy anymore and as Robbie said, hopefully we shouldn’t need to have him back anymore (or at least for quite some time)!

In the space of one week, we had 3 major appliances play up. The major one was the washing machine. I dealt with Axial and their service, communication, and professionalism on the job was second to none. Thank you Paul and your companion, you guys really made our week. You have one very grateful customer now.

I've used Axial Appliances for years and found their service to be excellent. They are fast at coming out to fix my appliances and the service staff are very friendly and clean up after they have finished. Would definitely recommend them.

Thank you to Brett. Who came later this afternoon it was in heavy traffic in Pakuranga,. I was watching him working which he was really meticulous. Cleaned the unit down. Nothing but good 👍 service. Thank you to Brett.

Very prompt called and explained the problem over the phone. Next day mid morning a very pleasant guy, Bernard arrived and was able to unlock the washing machine door and replace the lock with a new one. Would recommend anyone with a washing machine problem to give Axial a call.

Performed a warranty washing machine repair for my household. Booking and communication was incredibly easy. The tech, Javed was extremely professional and resolved issue quickly and also helped with advice on another appliance.

Hi we are very happy with your service and speed we received the goods from Axial thanks to your company and staff

Wonderful service from Axial Appliance Servicing. Through the chatbot and follow up email, I was able to order a suitable replacement part for an appliance bought at least 23 years ago. And it arrived the next day !

Amazing service and very efficient. I am very happy with the end result and how quickly it was done. I would highly recommend for fixing cooktops.

I have been purchasing from Axial Appliances for many years and have always found their range excellent and their staff even better! The lady that helped me on Saturday went above and beyond. Thanks for your help!

Very happy with the service parts ordered and payed for over the phone waiting for me in the collection box due to covid restrictions .

I cannot express enough how good a service Axial is! The staff are very friendly and so helpful, especially since I had no clue about parts for my washing machine. They were able to source the part I needed and saved me so much hassle. 100% would recommend.

Ordered a part for my oven Monday evening (after 6.30pm) and when I arrived hoe from work Tuesday already at the door waiting. This is outstanding service. Thanks

Such a relief to be able to come here and get the exact part I want and it's in stock. Very helpful staff see you next time. 😊 🔧

Had a fantastic experience with this company for a front loader washer door seal repair. Had the part in stock - it was replaced and fitted the very next morning after contact. Would highly recommend and I will be using Axial for any future issues that may arise.