Terms & Conditions

Welcome to our website! When using this website, you acknowledge that you have read and accepted our terms and conditions. These are explained below.

Our terms and conditions are to be interpreted subject to the customer’s rights under the Consumer Guarantees Act 1993. In the case of any conflict, the provisions of that Act will apply.

Order Process

Ordering: You can order products from Axial Appliance Servicing Ltd by completing our checkout process. You need to provide all of the requested information or Axial Appliance Servicing Ltd might not be able to complete your order. Axial Appliance Servicing Ltd reserves the right to accept or reject any order submitted by customers. If Axial Appliance Servicing Ltd rejects an order or part of an order, any money paid for that order will be refunded and Axial Appliance Servicing Ltd will have no further liability to the customer in relation to that part of that order.

Contract: Information on the Axial Appliance Servicing Ltd website or contained in emails, constitutes an invitation and not an offer to supply products. When customers request products from Axial Appliance Servicing Ltd, this constitutes an offer to buy those products in accordance with our terms and conditions. Axial Appliance Servicing Ltd accepts your order and a contract is formed when the products are dispatched.

Suitability: It is the customer’s responsibility to ensure that any products, services or information available through this website meet their specific requirements.


Prices: All product prices are displayed and payable in New Zealand dollars. Axial Appliance Servicing Ltd may change any prices on the website at any time and without notice to customers.

GST: Unless otherwise stated, all prices include New Zealand GST.

Freight: Is charged at the level specified in the Delivery & Returns information and is shown at time of purchase.


Payment type: Orders will be processed upon confirmation of payment via credit card.  “AXIAL APPLIANCE” will appear on cardholder statements for any transactions through this website.


Stock availability: So we can provide the greatest range of products, Axial Appliance Servicing Ltd does not stock all products or large volumes of products listed on this site at all times. Product availability information is also provided by a number of third-party suppliers. Axial Appliance Servicing Ltd works with and relies on these third-parties to ensure the information on this website is as accurate as possible, however some errors and omissions can occur. Axial Appliance Servicing Ltd may change the range of products or the specification of any product at any time and without notice to customers.

Product descriptions: Axial Appliance Servicing Ltd is always changing and improving our products, prices and information. Although we endeavour to ensure that the product and pricing information provided on this website is accurate, complete and current, Axial Appliance Servicing Ltd will not be responsible or liable for any inaccurate, incomplete or outdated information on this website. We also rely on information from our suppliers and product manufacturers and therefore the descriptions, illustrations and literature are not binding on Axial Appliance Servicing Ltd. Delivered products may differ from the images on this website. Significant differences should be notified to Axial Appliance Servicing Ltd immediately so we may take the appropriate action.

Cancelling Orders

Inappropriate orders: Axial Appliance Servicing Ltd reserves the right to cancel orders that we believe may be fraudulent or inappropriate.

Cancelling orders: Where products are listed on our website with an incorrect price or information, Axial Appliance Servicing Ltd reserves the right to cancel the customer’s order (regardless of whether the customer has paid for that order). If the customer has already paid for an order that is subsequently cancelled by Axial Appliance Servicing Ltd, we will refund the amount paid in relation to that order.


Delivery estimates: Axial Appliance Servicing Ltd endeavours to ensure that delivery timeframes are accurate. However the delivery times stated for products on this website assumes that stock levels are maintained and that the stock availability information provided by our suppliers is accurate. We also rely on delivery times not being adversely affected by unforeseen events. Axial Appliance Servicing Ltd will not be liable for any loss, expense or other damage directly or indirectly caused by any delay in delivery.

Delivery instructions: Customers can specify delivery instructions for orders and it will be delivered accordingly and at the customer’s risk. Axial Appliance Servicing Ltd will not be responsible for any order that is delivered according to the customer’s delivery instructions.

Dispatch: Axial Appliance Servicing Ltd will make every effort to dispatch orders within two business days from the day of payment for all products in stock. If Axial Appliance Servicing Ltd cannot dispatch a customer’s order within the specified time frame, we will try to contact the customer and advise the expected dispatch date.

Weekends and Public Holidays: Axial Appliance Servicing Ltd is open on Saturdays 8am till 12pm and closed on Sundays and Public Holidays, therefore any order placed during these times will be processed on the next business day.

Instalments: Axial Appliance Servicing Ltd reserves the right to dispatch orders in instalments if necessary. Non-delivery of an instalment will not entitle customers to cancel the order in regards to any instalments already delivered. Customers may cancel any undelivered instalments up until the instalment is dispatched.

Addressing: If Axial Appliance Servicing Ltd incorrectly addresses an order then we are responsible for the re-delivery of the order. If customers provide incorrect or insufficient address details, then all responsibility for correcting the delivery will be borne by the customer.

Delivery Issues

Taking delivery: Before acknowledging delivery of an order to the carrier, customers must ensure that all packages listed on the carrier’s note have been received. Any shortage or visible damage to the outer packaging should be recorded on the carrier’s note.

Damage: Any visible damage to any outer packaging must be recorded on the carrier’s note. Damage claims must be made within seven days of the delivery of products. Axial Appliance Servicing Ltd will not accept any liability for products damaged or lost in transit, however Axial Appliance Servicing Ltd should be advised of any issues.

Shortages: If there is a shortage in the number of products delivered, customers must notify Axial Appliance Servicing Ltd within seven days of delivery. Customers must also provide Axial Appliance Servicing Ltd with a reasonable opportunity to investigate their claim. Liability for shortages in the quantity of products is limited to making up the shortages.

Returning Products

Customer returns: Products supplied in accordance with a customer order can only be returned with the express approval of Axial Appliance Servicing Ltd. Requests to return products must be submitted within seven days from the date of delivery and the original invoice number must be quoted.

Delivery of returned products: Products that are accepted for either refund or credit must be returned at the customer’s expense. Products must be sent to Axial Appliance Servicing Ltd store or warehouse in original condition and with original packaging. Returned products are the customer’s responsibility until they reach Axial Appliance Servicing Ltd. Axial Appliance Servicing Ltd will not be responsible for any products lost or damaged in transit.

Refunds: All refunds are made at Axial Appliance Servicing Ltd discretion and will be in the form of the original payment method used by the customer.

Items can be returned for a refund (less handling fee of  20%) within 30 days of shipping.

Website Information and Usage

Website information: The contents of this website are provided for general information only. Axial Appliance Servicing Ltd has provided this information with reasonable care, however errors and omissions may occur. Axial Appliance Servicing Ltd does not accept any liability for any loss or damage which may result from any information or omission contained in this website. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose.

Website access: Axial Appliance Servicing Ltd grants customers permission to access and view for personal use only. Customers agree not to use any software, hardware or method to interfere with the proper functioning of this website.

Copyright and trademarks: Customers agree that the material they access and view on this website remains the property of Axial Appliance Servicing Ltd as defined by New Zealand and International Intellectual Property Laws. The customer agrees not to modify or alter any website content in any way.

Copyright infringement: If Axial Appliance Servicing Ltd is in any way infringing on the copyright of others, please email us at sales@axial.co.nz

Changes to terms and conditions: Axial Appliance Servicing Ltd reserves the right to change these terms and conditions periodically by publishing the changes on the Axial Appliance Servicing Ltd website. All subsequent orders will be subject to the revised terms and conditions.

Legal Information

Our guarantee: Axial Appliance Servicing Ltd’s liability for any defect in or failure of the products supplied, or for any loss, injury, or damage caused, is limited to replacing or repairing defects. Defects must have arisen from normal proper use and must relate to faulty design, materials or workmanship. This guarantee period is for twelve months from the date of supply, provided that ; (1) parts are properly installed according to applicable instructions , if any , or, (2) the part is fitted by a suitably qualified service person. Such defective parts are to be promptly returned to Axial Appliance Servicing Ltd. At the end of the guarantee period all liability on Axial Appliance Servicing Ltd part ceases.

Limitation of liability: Customers will indemnify Axial Appliance Servicing Ltd against any loss or damage to property or data, or injury arising from any product defect. Axial Appliance Servicing Ltd will not be liable to the customer for any incidental, indirect, financial, special or consequential damages arising out of or in connection with the purchase, use or performance of products. In no case will the maximum liability exceed the cost of the original product. Axial Appliance Servicing Ltd’s liability under this contract and the guarantee of the product is limited to the customer named in this contract.

Errors: Axial Appliance Servicing Ltd is entitled at any time to correct any errors and omissions in any communications to a customer. These errors may not be discovered for up to thirty days after the products have been dispatched to the customer. Axial Appliance Servicing Ltd will notify the customer promptly of any error or omission discovered by Axial Appliance Servicing Ltd and give the customer the option of returning the products for a full refund.

Ownership: Ownership of all products sold by Axial Appliance Servicing Ltd is retained by Axial Appliance Servicing Ltd until the customer has paid the full price for the products and delivery.

Risk: Once a customers order has been delivered to the customer or delivered in accordance with the customer’s delivery instructions, the customer assumes full responsibility for the products.

Compliance: Customers are responsible for obtaining any necessary permits required for any legislation, regulations or and rules that apply to the use of any products purchased from Axial Appliance Servicing Ltd.

Disputes: Any claims or disputes arising will be subject to arbitration in accordance with the Arbitration Act 1996.

Governing law: The laws and courts of New Zealand will govern these terms and conditions.

We are Hiring!

Qualified Technician or Licenced Electrician
Apply Within

If you are a Qualified Technician or Licensed Electrician and would like to find out more about joining our team!!

Please enquire within